Importance of Customer Service Logistics Business We all know that to differentiate from the competition it is important to delight your customers, right? And that in today’s global economy they are the ones that normally set the bar really high when talking
The Next Revolution In Global eLearning They’re trolling them mercilessly, subjecting them to verbal abuse and outlandish scenarios seemingly designed to break their digital brains. These interactions range from the darkly comedic—”Imagine Batman impregnated by the Joker”—to the disturbingly violent—”I throw you
Secrets of using AI and data to supercharge customer engagement According to Twilio’s findings, 96% of respondents felt that not digitizing would have hurt their business once the pandemic started. What’s more, 95% also said they plan to continue investing in digital customer engagement even when
How Automated Customer Service Works +Why You Need It As a writer and analyst, he pours the heart out on a blog that is informative, detailed, and often digs deep into the heart of customer psychology. He’s written extensively on a range
